> For the complete documentation index, see [llms.txt](https://docs.phocassoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.phocassoftware.com/financial-statements/adding-data/journals/troubleshooting.md).
# Troubleshooting
**You don’t have access to Journals**
Your account doesn’t have permission to the journal streams. This usually happens when database restrictions are applied, which block access to new streams by default.
Ask your administrator to grant you access to these journal streams at the database or user level:
* JNL Profit and Loss
* JNL Balance Sheet
The JNL Trial Balance and Cash Flow streams are derived from the above two streams.
If you're an administrator, see these pages:
* [Manage a user's database access and restrictions](/administration/users/manage-a-users-database-access-and-restrictions.md)
* [Manage user access and restrictions for a database](/administration/databases-administration.md#manage-user-access-and-restrictions-for-a-database)
---
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