# More help and support

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## Customer resources 

[Visit our website](https://www.phocassoftware.com/customer) for links to the Academy, PUG training, webinars and other resources.

<div align="left"><figure><img src="https://content.gitbook.com/content/qRvX8Eg8GftkyP0R8RVU/blobs/1U43Gx7jPerVkMiNJNbv/image.png" alt="" width="375"><figcaption></figcaption></figure></div>
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## Support desk&#x20;

Raise a technical service request with our Support team or get help with your licensing and billing:

* [Phocas customers click here](https://portal.usepylon.com/phocas/login)
* [Epicor customers click here](https://epiccare.epicor.com/epiccare)

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Only Phocas users can access in-platform chat and ticket submission.
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Get help inside the product
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## Upgrades and services&#x20;

Use the form in your Phocas side navigation menu to request upgrades, such as additional users, and service work, such as ERP migration and training. Watch this video to learn more.

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Rate the pages on this site and leave comments to let us know what you think and help us improve the content.
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Are you using Phocas On-Premise? Contact our Support team about migrating to Phocas Cloud from your on-premise setup.&#x20;
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---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.phocassoftware.com/other-information/more-help-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.