More help and support
There are several ways to learn more about Phocas, get help with what you're doing, and contact Support.
In-product help
Use the Help menu in Phocas to access help and learning resources or get help with specific tasks.
Access user documentation, Phocas Academy, PUG Training, release notes, and the PUG Forum.
Depending on the product, start guided tours
that walk you through specific tasks or watch videos
that demonstrate how to complete them.
Customer resources
You can also access many of our help and learning resources directly from the Phocas website.
This is useful when you're not signed in to Phocas.
Support desk
Raise a technical service request with our Support team or get help with your licensing and billing:
Only Phocas users can access in-platform chat and ticket submission.
Upgrades and services
Use the form in your Phocas side navigation menu to request upgrades, such as additional users, and service work, such as ERP migration and training. Watch this video to learn more.
To submit a services form, your Phocas user email address must be your business email address. If needed, update it in your account settings first.
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