Understand calculations

Learn how Phocas calculates key values in Customer segmentation. Use these pages when you want more detail about where a value comes from or why it might differ from your own calculation.

• Understand customer segmentation calculations - Learn how Phocas calculates RFM scores and uses them to determine customer segments.
• Understand reorder opportunity calculations - Learn how Phocas calculates reorder opportunities, including usual ordering frequency, overdue products and potential upside.